adsm08
Senior Master Grease Monkey
Supporting Member
Article Contributor
Ford Technician
TRS 20th Anniversary
- Joined
- Sep 20, 2009
- Messages
- 34,623
- Reaction score
- 3,613
- Points
- 113
- Location
- Dillsburg PA
- Vehicle Year
- 1987
- Make / Model
- Ford
- Engine Type
- 4.0 V6
- Engine Size
- 4.0
- Transmission
- Manual
- 2WD / 4WD
- 4WD
- Tire Size
- 31X10.50X15
I can't find a customer support thing on the actual website, so I'm going to leave this here, and hope someone from Rock sees it to address the problem.
I am having issues ordering parts through their website. I am logged in to my account, I am sure I am entering the payment info correctly, but the order doesn't go through. It moves on to the screen that says "do not close or refresh or order may be cancelled", sits there processing for a few hours, and then kicks back to the billing and shipping info page. I have tried twice, once last night and once this morning, with the same results.
No orders have been added to my history, no confirmation emails sent, and no charges show on my bank account, so I don't think I am getting multiple charges for stuff, it just appears that there is a problem somewhere in the website that is keeping the orders from going through.
I am having issues ordering parts through their website. I am logged in to my account, I am sure I am entering the payment info correctly, but the order doesn't go through. It moves on to the screen that says "do not close or refresh or order may be cancelled", sits there processing for a few hours, and then kicks back to the billing and shipping info page. I have tried twice, once last night and once this morning, with the same results.
No orders have been added to my history, no confirmation emails sent, and no charges show on my bank account, so I don't think I am getting multiple charges for stuff, it just appears that there is a problem somewhere in the website that is keeping the orders from going through.