That's a place worth maintaining a relationship with.
It is. The worst part of dealing with them is the owner. He knows my history, and my qualifications, and tries to hire me every time I talk to him. I worked at a parts store that he did a lot of business with and so I have seen how he handles his credit accounts. I do not want to work for him. I'll do business with him all day long, I just won't work for him.
There's way too much of that now, they'll advertise low ball prices and cut the paid time down so the tech needs to upsell something to make a living. Our techs were all paid hourly and after I retired the dealership changed hands but all the techs stayed and are still hourly because they refused to work flat rate.All the newly hired techs are flat rate, unfortunately. I'd rather have the tech working on my car be concerned about how well he can do the job and not worrying about trying to cut corners and shave off a few minutes. The best techs think like craftsmen, not accountants. I always thought my pay was in exchange for my time, knowledge, and efforts, not my integrity.
I really wish PA would cut back or eliminate their inspection program. I agree that cars used on public roads should be maintained to a minimum standard, but PA is one of the strictest.
I actually prefer working flat-rate to hourly, but I am very good at what I do, and I'm not greedy. I'm OK with loosing time on diag to make sure I get it right, especially if I know I'll make time on the repair. My hours turned were rarely the highest in the shop, but in a shop of 16 my personal CSI was always in the top two, and once the salaried shop foreman quit I became the boss's fixer who had to deal with the people who were already mad at us because he knew I'd take the time to get it right. Even with all that I still averaged about 50 hours a week, so I was still winning. In my mind there can be a good balance between flat-rate and quality work, and it's best struck by letting people specialize. That way they can get very good at the routine things, and win often enough that they don't have to sweat it when a looser comes along. If you do the same job often enough you can get very good at it.
The Escape 1.6L burn recall, I did most of those that came through my shop. With water pump, thermostat and PTU seal they pay 6 or 7 hours, and that includes reprogramming the whole car. I was to the point that I was able to do two a day, and do them right, before we were finished.