Can't Print

[baxtej44]

Using a new laptop, windows 7

printer is like 3 years old
HP Photosmart 2575 All-In-One

so shouldn't be any problems with the hardware.
tried to redownload the driver, doesn't help.


computer recognizes printer (when i plug it in with the USB it makes the noise and stuff), it's set as my default, printer can print test pages and stuff, but only if i print it using the printers menu, not a test page off of my computer.


i go to print, and it accepts it or whatever, doesn't come up with an error message, but then basically right away if i open up my active prints, it just says error printing.

i ran the HP Print Dianogstic Utility, and it says that the printer can't be communicated with. so it tells me to like shut all programs, shut the printer off, then back on, and then restart my computer. i tried that twice, didn't help.


i don't know what's going on.

 

[Jay FX4]

Don't know it it matters, but is it 32 or 64-bit?

I did THIS SEARCH and found a few things, none of which may help.

http://www.sevenforums.com/drivers/4634-hp-photosmart-2575-driver-success.html

http://www.w7forums.com/drivers-hp-photo-smart-2575-a-t1437.html

There's a driver for download here: http://driverscollection.com/?H=Photosmart 2575 All-in-One&By=HP
I suppose you'll know if it's the one you already have or not.

 

[Mark_88]

Doesn't wiggling the cable work any more? lol

I've seen a few HP printers on numerous OS's give the Error on print in the print dialogue box, but...oddly enough, the print job eventually prints...

I'd say the 32-64 bit driver check would be the best place to start...or maybe try it on a router if you have one...they tend to work much better over wired (and wifi) than direct USB for some reason...

 

[Jay FX4]

Doesn't wiggling the cable work any more? lol

Actually, I meant to add that but forgot....

 

[ufgators68]

Sometimes, pressing ALT+F4 will work instead of trying to print from a menu. Try printing this page using that.

 

[baxtej44]

Sometimes, pressing ALT+F4 will work instead of trying to print from a menu. Try printing this page using that.

good try, i wasn't born yesterday

 

[baxtej44]

My system properties says Windows 7 Home Premium

Can't find 32 or 64 bit anywhere

 

[ufgators68]

good try, i wasn't born yesterday

It works... sometimes.

Everyone else had already covered what I would have told you.

We have several printers/scanners, here, that won't work with Windows 7. Some of them aren't more than 2 years old but HP hasn't put out a driver for them. Universal drivers wouldn't even work.

You could try uninstalling everything to do with the printer, reboot and then install it all over again.

 

[baxtej44]

It works... sometimes.

Everyone else had already covered what I would have told you.

We have several printers/scanners, here, that won't work with Windows 7. Some of them aren't more than 2 years old but HP hasn't put out a driver for them. Universal drivers wouldn't even work.

You could try uninstalling everything to do with the printer, reboot and then install it all over again.

what's all involved with the printer and how would i go about finding all of it?

 

[ufgators68]

what's all involved with the printer and how would i go about finding all of it?

Just go to printers, under the control panel, and delete the printer from there and then go to add/remove programs and uninstall all the HP software listed under there.

Doesn't work every time but it has worked in the past on XP Pro/Windows 2000.

 

[Mark_88]

Hack, ptuie, the registry...not sure if you can do that in Win7, but I had to do it when I was supporting peripherals for customers quite often...but at one point we found a quick hack that required only removal from one or two places...can't remember where, but did you try searching this page Microsoft FixIT

 

[baxtej44]

tried the website, didn't work. also tried a patch from microsoft when switching from vista to 7.. didn't work. but now that i have the patch, i'm gonna try the HP Print Diagnostic Utility again... will report tomorrow some time probably.

 

[Jay FX4]

Jiggle the cable.

Vigorously.

 

[baxtej44]

i can print!

ran the driver uninstallation tool from HP, then redownloaded the forever long driver from the website, basically picked up and started off like i had just bought the printer.

idk what was wrong with it, but i finally am able to print. boy was that annoying, too bad i found out i couldn't print like 15 minutes before class! but at least now i can, thanks for all the help, everyone!

 

[Mark_88]

Jiggle the cable.

Vigorously.

Left or right hand? I think there is a slight difference and it might help~

i can print!

ran the driver uninstallation tool from HP, then redownloaded the forever long driver from the website, basically picked up and started off like i had just bought the printer.

idk what was wrong with it, but i finally am able to print. boy was that annoying, too bad i found out i couldn't print like 15 minutes before class! but at least now i can, thanks for all the help, everyone!

Well, that's good news...but I think the uninstall tool actually hacks the registry for you...