2019 4x4 Transmission Repair Work Order

[awwphooey]

Hello everyone, Happy Friday-

I'll be brief, have a 2019 4x4 XLT SuperCrew w/ ~34K. Regular daily driver, work is about 5 miles a day. No mods really, Ford performance tune and an upgraded Fox suspension.

A few weeks ago started having challenges going from 1st to 2nd, super high whine then "clunk" into 2nd with a jolt. Took it to a local Ford shop, they had it for 2 weeks, said fixed, went down to pick it up, 30 seconds after leaving did same thing, obviously hadnt been road tested and was not fixed. Turned around, said a prayer to the good Lord to help me not lose my sh*t on them, they kept it for another 3 weeks, just got it back (luckily all warranty work).

Apparently new repairs made, I believe all they did last time was take some valves apart and clean them, this time around they actually got new parts and replaced them. Something about a new TSB blah blah blah.

Anyway, I'm attaching the work order if anyone wants to check out what they did (sans my contact and truck info at the top). Key phrase on 3rd page "Root cause of failure is 7H350, Code 17", lots of 'found this damage, found that damage, found this damage' on 2nd page. Don't know if it will help anyone, but here ya' go.

Phoo

 

[Josh B]

You/ we may one day learn the shop is Not our best friend :/

 

[sgtsandman]

Glad you got it fixed. It sounds like they didn't really do anything the first time around.

 

[Eddo Rogue]

Warranty work they would usually just replace the transmission, not bother fixing anything in it.

But that was back in the days (90's,y2k's) maybe times have changed.

 

[sgtsandman]

Warranty work they would usually just replace the transmission, not bother fixing anything in it.

But that was back in the days (90's,y2k's) maybe times have changed.

It depends on the dealer but that is generally the case, even when it doesn’t make sense since warranty work gets billed to the vehicle manufacturer.

When the rear lower control arm bushings needed replaced on another vehicle I owned, they replaced the entire arm even though the bushings were replaceable and it would have been less labor involved at a much greater cast than it needed to be in parts and labor.

 

[RonD]

Yes, not sure if I have ever heard of a Dealer shop rebuilding any transmissions, manual or automatic
Or rebuilding lower end of engines either

They will do the odd head gasket now and then or swap torque converters

Usually its swap the whole unit or send it to local trans shop for rebuild

You must be in a big city for them to have a transmission guy on staff
Or maybe they don't and thats why 1st "fix" didn't work