My last two orders the only problem I had was I ordered 8 of a particular tab (sold in pairs, I bought 4 pairs) and got 7 pieces. Contacted them and they said they would ship out another, no charge. I ended up receiving another pair, so I still don't have an even number but I'm not going to be mad about having an extra piece of steel laying around with a hole punched in it. Funny thing is, when I ordered it, I forgot they were in pairs (I only needed two pair at the time) so I filled in a quantity of 4 on the order form.