- Joined
- Aug 7, 2007
- Messages
- 1,734
- Reaction score
- 536
- Points
- 113
- Location
- Costa Mesa, CA
- Vehicle Year
- 2002
- Make / Model
- Ford
- Engine Type
- 4.0 V6
- Engine Size
- 4.0 SOHC
- Transmission
- Manual
- 2WD / 4WD
- 4WD
- Tire Size
- 33"
I have used RA for many years and swore by them. That is until I bought catalytic converters from them and now I swear at them. I bought a complete bolt on system for all my cats. The two new main cats failed because the hanger broke out leaving a big hole in the pipe. RA was not too bad about that but I had to buy a new one and then send the broken one back so they could determine if it was covered under warranty. I did get reimbursed but I had to pay for shipping it back to them. The next one broke the same way and they initially said they would not replace it because it would probably break again. I had some serious discussions about it and they decided to replace it, but they were out of stock and would just reimburse the money. The problem was the cost had gone up almost double since I initially bought it. I told them I would wait until they got another one in. It took about 3 months to get it but they did finally come through.
A few months later I ordered parts from them to rebuild the power steering system. The parts arrived from different warehouses as usual. Everything was fine until I found one hose was too short. It had the right part number and was an OEM part. It was just a manufacturing defect. I was able to return it but they ended up charging me for the return shipping. I contacted them to find out why I should pay for the return shipping. I was told I had too many returns and if they would not stay in business very long if they paid for all the returns for people like me. It fell in there own rules for me not having to pay for return shipping and the only returns I had was under the cats warranty and I had spent thousands of dollars there over the years. I told them I would let my credit card co. decide if I should pay or not. I filed a dispute and won.
I haven't order anything from RA since, but may in the future if it is financially beneficial to me.
A few months later I ordered parts from them to rebuild the power steering system. The parts arrived from different warehouses as usual. Everything was fine until I found one hose was too short. It had the right part number and was an OEM part. It was just a manufacturing defect. I was able to return it but they ended up charging me for the return shipping. I contacted them to find out why I should pay for the return shipping. I was told I had too many returns and if they would not stay in business very long if they paid for all the returns for people like me. It fell in there own rules for me not having to pay for return shipping and the only returns I had was under the cats warranty and I had spent thousands of dollars there over the years. I told them I would let my credit card co. decide if I should pay or not. I filed a dispute and won.
I haven't order anything from RA since, but may in the future if it is financially beneficial to me.